Shipping, Returns, Warranty
Shipping Information
Standard shipping charges are determined by order value. Processing charges are included in the shipping cost, which takes into account the expense of processing your order, handling and packaging the item(s) you have purchase, delivery transportation and other related operating cost. Below is a breakdown of our standard shipping rates. We only ship to physical addresses and do not ship to PO boxes.
We do not ship items purchased from this website to Guam, Puerto Rico, Virgin Islands, Northern Mariana Islands, American Samoa, Midway Atoll, Palmyra Atoll, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Wake Island, Navassa Island, Hawaii, Alaska, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, District of Columbia, Federated States Of Micronesia, Marshall Islands, Palau and outside of the USA.
Standard shipping orders are processed and shipped within 5 to 7 business days from the receipt of order (excluding weekends and holidays) and shipped from our warehouse in Southern California by FEDEX Ground. Orders placed after 5:00pm PST Monday through Thursday will be processed the next business day. Orders placed on Friday after 5.00P.M. PST, Saturday or Sunday will be processed the following Monday. Orders placed on a holiday will be processed the next normal business day.
We do not ship items purchased from this website to any destination outside of the United States.
|
ORDER AMOUNT |
SHIPPING CHARGE |
|
|---|---|---|
|
$0 to $29.99 |
$3.95 |
Questions? Call us at 1-800-493-2205 |
|
$30.00 & Up |
Free Shipping |
Free Shipping
Free Shipping is applied to orders with an order total equaling or exceeding $30.00. All orders, which qualify for free shipping are sent by FEDEX ground. Please note: Using a discount coupon could make the order total fall below $30.00, which will negate the free shipping offer and add the standard shipping charge to the order.
You will not be billed for items purchased until the items have shipped. You may be billed for items purchased with an alternate form of payment (Gift Card, E-Gift Card, Debit / Bank Card, PayPal, PayPal Credit) immediately upon order confirmation.
Return Policy:
The following return policy applies to all online orders purchased from the website:
- All item returns must include the packing slip which includes the online order number.
- New or unused items in the original packing will be refunded the purchase price within 60 days of purchase, excluding shipping charges. The cost for returning the item will be incurred by the customer.
- Defective items will be replaced at no charge to the consumer according to the warranty policy.
- Free Promotional items or gifts with purchase items cannot be returned or exchanged.
To complete your return, just ship product to the attention of:
Evercare Returns
9415 Kaiser Way
Fontana, CA 92335
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@evercare.com
Warranty Claims
Limited-Lifetime Warranty of 1 year for manufacturer defects with a valid proof of purchase. If at any time, your product fails due to defects in materials and/or workmanship during normal household use, Bradshaw Home will replace it with the same product (or an equivalent) at no charge.